Shipping policy

Last Updated: 10-11-2025

1. Introduction
This Shipping Policy governs how orders are shipped from us www.kanirajewellers.com using our logistics partners. By placing an order, you agree to the terms below.

2. Processing Time

Orders are processed within 4-5 business days (excluding weekends and public holidays) after your payment has cleared.
Once your order is handed over to our shipping partner (Shiprocket), transit time begins.
During peak seasons (sale events, holidays) processing may take slightly longer.

3. Shipping Methods & Carriers

We use multi-carrier network, which means your parcel may be handled by one of several courier companies selected via us.
Shipping options available at checkout:
- Standard shipping
- Expedited/Express shipping (if available)
Shipping charges are calculated based on weight, destination PIN code, shipping mode and carrier.
We cover shipping to the following areas/countries: [All states in India].
If your address is in a remote or out-of-coverage area, we may contact you to adjust shipping charges or cancel the order.

4. Delivery Time

Estimated delivery times (after dispatch) are:
- Domestic shipping (within [Country]): typically 3-4 business days.
- For remote/less reachable PIN codes: may be 6-10 business days.
- International shipping (if applicable): 10-15 business days, excluding customs clearance delays and other external factors.
These are estimates only; actual delivery time may vary due to carrier delays, weather, public holidays, or other factors outside our control.

5. Shipping Costs & Free Shipping

Shipping charges are displayed at checkout and computed automatically (via Courier partners rate calculator).
We may offer free shipping for some orders , or promos where shipping is discounted — these will be clearly communicated.
Any customs, duties, or taxes for international shipping are the buyer’s responsibility (if applicable).

6. Tracking Your Order

Once your order is dispatched, you will receive a shipment email or SMS containing a tracking number and link.
If there are tracking delays or updates not showing, please contact us at info@kanirajewellers.com referencing your order number.

7. Failed Delivery / Return to Origin (RTO)

If the carrier is unable to deliver due to incorrect address, unavailability, or refusal by the recipient, the parcel may be returned to us (RTO).
RTO charges or return/shipping costs incurred may be passed on as per our Returns/Refund Policy [link to that policy].
We are not responsible for delays or failures caused by incorrect/incomplete address information provided by you.

8. Damaged or Lost Shipments

Please inspect the package upon receipt. If the parcel appears damaged, you may refuse delivery, note the damage on the carrier’s invoice/pod, and contact us immediately at info@kanirajewellers.com.
For lost shipments, we will work with partner courier to file claims. Our ability to refund/replace will be subject to the carrier’s investigation and outcome.

9. International Shipping & Customs (if applicable)

For shipments outside India, you are responsible for all duties, customs, taxes, or import fees levied by the destination country.
Delivery time may be impacted by customs clearance. We cannot guarantee specific arrival dates in such cases.
Some items may be restricted or prohibited in certain countries — if you place an order for such an item and it is refused by customs, shipping costs (including any return shipping) may apply to you.

10. Changes to This Policy
We reserve the right to update or revise this Shipping Policy at any time. We will post the updated policy on this page with the “Last updated” date revised. Your continued use of the website after changes means you accept the updated policy.

11. Contact Information
If you have any questions about this policy, or about your shipment, please contact us:
Sea Gems
Email: info@kanirajewellers.com
Phone: +91 93 2110 9100
Address: Sea Gems, 43A, Popular Arcade, Charni Road, Mumbai-400004